EMT Practice Test

1. Question Content...

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Question1: An organization is undergoing a significant cultural change as a result of introducing Agile and DevOps practices.
How can managers use Toyota Kata to help employees adjust to these different ways of working?

Question2: Which BEST describes the primary role of a governing body?

Question3: An organization is designing a survey to assess the needs and expectations of its staff.
What is this an example of?

Question4: An organization is planning to communicate information about a new improvement initiative by providing information on the IT portal, sending emails, and holding meetings with affected groups.
Which communication principle are they applying?

Question5: The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance across the whole IT department.
Which of the following will BEST help to improve staff behaviour?

Question6: Which is a purpose of the customer journey?

Question7: A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.
Which is the BEST approach for validating service value?

Question8: Which is included in onboarding?
1. Negotiating service targets with customers
2. Building awareness of the new consumer
3. Ensuring resources are prepared for service provision
4. Designing the service components and infrastructure

Question9: Which describes the value driven approach to service design?

Question10: An organization is reviewing the support of its IT services.
Which is an example of an 'outside in' approach?

Question11: Which concept is PRIMARILY concerned with multiple teams moving to a cross-functional way of working?

Question12: Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?

Question13: How should the seven guiding principles be combined when an organization is making a decision?

Question14: Which statement is CORRECT when considering a transformation to high velocity IT?

Question15: Which can act as an operating model for an organization?